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Platoz HR 



Not Mentioned




Full Time

Notice Period: Immediate

Experience required  : 10+ Years

Educational Qualification B-Tech, BCA, B.Sc. IT, M-Tech, MCA/any engineering, or IT graduate 

Roles and responsibilities:
  • Build strong customer relationships, especially with key customer stakeholders and sponsors

  • Always strive to provide exceptional customer experience

  • Engage with Director and C-Level executives to translate business needs into technical and operational plans

  • Keep track of key service metrics

  • Take initiatives in identifying growth opportunities

  • Provide detailed reviews of service disruptions, metrics, detailed architectural planning

  • Lead solution planning discussions, engaging all parts of the organization as needed to determine the best solution for the customer.

  • Provide NetFoundry Platform guidance for our partners, customers and prospects to assist them in both formal and ad hoc settings.

  • Produce material including presentations, application notes, technical bulletins etc. that can be used across the organization and with varied audiences of customers and partners.

  • Develop process templates, write scripts, queries, etc. that can assist the customer with day-to-day activities.

  • Drive resolution of critical customer issues to resolution engaging support, software engineering, cloud engineering or others as needed.

  • Participate in the greater NetFoundry Community becoming an accepted leader within that community by answering public 

Skills / Experience:
  • ​Certifications a plus: CEH, OSCP, CompTIA Security+, CISSP, MSCE: Security, CCNA

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